Refunds and Returns Policy
We encourage You to read and familiarise yourself with Our Refunds and Returns Policy as well as Your rights under the Australian Consumer Law prior to You making a purchase from Our website.
This Refunds and Refunds Policy applies when You make a purchase online from Our website www.trendykidz.com.au.
Trendykidz Boutique has a strict 30 Day Returns Policy. All the conditions below are limited to 30 Days after time of purchase.
Change of mind
Please choose carefully when purchasing products from Our website as refunds or exchanges will not be provided where You have simply changed Your mind, made a wrong selection or found the goods cheaper elsewhere.
We strongly recommend that You carefully preview any orders before adding them to Your shopping cart and proceeding with Your order.
Wrong size, No Worries. Either call our store or send us an email to discuss the matter and we will provide You with a Return Authorisation Number (RAN). You must then return the goods, quoting Your RAN. We reserve the right to not acknowledge any returned goods unless a RAN is provided with the returned goods. We will even send you another size if available with no shipping fees. Limit to 1 size replacement per item.
Trendykidz Boutique reserves the right not to refund, return or offer a store credit On Sale Items for change of mind or wrong size. On Sale Item refunds will be handled case by case.
Shoes and Boxed Items
Shoes must be returned in their original box and unmarked. When trying shoes on please do so on a soft surface or carpet as TrendyKidz Boutique will not return shoes that show wear and tear. All your items will be sent in a brand new box and must be returned exactly as received, the box is considered as part of the product therefore must be returned in undamaged.
Swimwear and Undergarments
For hygiene purposes any swimwear and undergarments must be tried on with the hygiene strip in tact. We recommend trying on items with your underclothing on.
Refunds, exchanges and credits
We will offer you a refund, exchange or credit:
- Where the goods are faulty, defective or not for the purpose that products of that kind are commonly bought; or
- Where the goods You have bought do not match any sample provided by Us or any description of the goods advertised on Our website; or
- Where We are required to provide a refund, exchange or credit under any relevant laws.
- There are no refunds, store credits or exchanges or size swaps on Sale Items.
Faulty or damaged goods
If any of Your products arrive damaged or are found to be faulty then You must notify Us by completing Our online ‘Contact Us’ form within fourteen (14) days of receiving the goods. Or email firstname.lastname@example.org
Once You have completed our online form We will contact You to discuss the matter and provide You with a Return Authorisation Number (RAN). You must then return the goods, quoting Your RAN. We reserve the right to not acknowledge any returned goods unless a RAN is provided with the returned goods.
We will then arrange to have the damaged or faulty goods assessed prior to arranging for either a replacement of the goods or a refund of the price You paid for the goods once the goods have been deemed to be faulty or damaged. We may offer You a credit equal to the value of the goods (excluding original delivery charges) should they be deemed to be faulty or damaged.
If Your goods are defective or in the event that You were sent the wrong goods, Your refund or credit will include return delivery charges.
You will bear the cost of any new delivery charges in the event that You exchange the goods due to a change of mind.
Any refunds will be made to You via the method of payment You used to make Your online purchase. Refunds will normally be processed within seven (7) days of the damaged or faulty goods being returned.
Return of goods
You must return the goods to Us in the condition received by You brand new, unused, unopened and in re-saleable condition with all original packaging intact together with any accessories and/or manuals. A 10% restocking fee will be charged on returns that are not directly related to Faulty or Damaged Goods and where the customer has asked for a store credit.
You must send any returns to the following address:
102 Maloney Street
Eastlakes, Sydney NSW 2018
Normally, any return delivery charges will be Your responsibility. We will not be held liable for lost, stolen or damaged return deliveries. Therefore, We suggest that You return the goods to us via Australia Post’s Registered Post Service as this will allow the item to be tracked.
In the event that We consider the products to have breached a consumer guarantee under the Australian Consumer Law, We will refund any shipping costs to return the goods to Us.